Terms & Conditions

Registration

Program contracts and service agreements become valid upon Prime Ethiopia Tours’ confirmation of the booking by letter, e-mail or telephone. A deposit of 15% of the total cost is requested at the time of confirmation. The remainder of the total cost is payable 20 days before the beginning date of the tour or physically in hard cash in the discussed currency once the tour commences. If complete payment has not been received, Prime Ethiopia Tours is not obligated to accept the client or conduct the tour unless prior arrangements have been made.

 

Cancellation 

The Client may cancel the booking at any time provided that the cancellation is communicated to the Company in writing. Cancellation charges will be applied as shown below calculated from the day when written notice is received by the Company. The more notice that the Company receives, the less the Company will charge the Client. However, in addition to the charges shown below many internal flight air tickets have no refund value whatsoever and, therefore, airlines may impose 100% cancellation charges. Cancellation charges apply as follows:

-Cancellations of confirmed bookings received more than 30 days prior to departure are subject to a cancellation penalty of US $200 per person.

-Cancellations received between 30 and 15 days prior to departure will be subject to a penalty of $400.

-Cancellations received under 15 days prior to departure will be subject to forfeiture of the entire tour rate.

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Responsibility

Prime Ethiopia Tours liability to passengers transported in its own vehicles is governed by the laws of Ethiopia, and all claims are subject to the jurisdiction of the court of Ethiopia in which the cause of action arises. Although every possible care is taken to safeguard you and your property, Prime Ethiopia tours accepts no liability or responsibility for loss or damage of any personal effects.

PET will use its best efforts to assist as agent for our clients in dealing with third parties such as hotels, airlines and other transport companies and travel agents. However, PET cannot be held responsible for any loss or harm such as sickness, injury, death, acts of God, or additional costs incurred due to denied boarding, overbooking, cancellation or delay caused by a third party. We may not be held responsible for the amendment of rates that occur beyond the control of our agency, or changes/alterations to the agreed program which are made at the client's request. There are no refunds for unused portions of the agreed program.

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Travel and cancellation insurance

Travel Insurance is mandatory for all clients whilst on a holiday organised by the Company. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients not taking out the Company’s specially arranged travel/cancellation insurance are responsible for ensuring that they have alternative personal travel insurance with protection for the full duration of the holiday in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment with adequate and appropriate cover. Clients making their own arrangements should ensure that there are no clauses limiting or excluding protection for the type of activities included in their holiday. Clients should satisfy themselves that all travel insurance purchased meets their particular requirements and should arrange supplementary insurance if need be. It is your responsibility to ensure that the insurance you purchase provides adequate cover. We do not check insurance policies and cannot be liable for any expenses incurred as a result of your not having adequate, appropriate or valid insurance cover.

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If we cancel your holiday

The Company reserves the right to cancel a holiday in any circumstances but will not cancel a holiday less than 8 weeks before the start of the holiday except for force majeure, or the client’s failure to make all payments (including the final balance and any surcharge) when due. If we have to cancel, we will tell you as soon as possible. If there is time to do so before departure and the cancellation does not result from your failure to pay, we will offer you the option of purchasing another available holiday from the Company (paying or receiving a refund in respect of any difference in price) or receiving a full refund of all money paid to us. We regret we cannot meet any visa, vaccination or similar costs in the event of any change or cancellation by us. Similarly, as you are advised only to book fully flexible flights, we cannot pay any cancellation, amendment of other charges you may incur in relation to any flights which you have to change or cancel as a result of the cancellation of your holiday.

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Behavior

It is the Clients’ responsibility to ensure that he and the members of his Party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (E.g, hotel managers, airline pilots) and the Company have the right to terminate arrangements made on the Clients’ behalf, in which case the Company’s responsibility to the Client ceases immediately. Therefore, the Company will not be liable for any refunds, payment of compensation or reimbursement of any cost or expenses incurred as a result. Further, the Client will be liable to reimburse the Company for any expenses whatsoever that it incurs as a result of such behaviour.

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Age, Fitness and Participation

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the Company’s websites and written through emails with clients. No unaccompanied minors (i.e., those under 18 years of age) can be accepted on tours operated by the Company, however children of 15 or more may travel provided that they are accompanied by a parent or a guardian who accepts full responsibility for them and subject, in all cases, to the ultimate discretion of the Company. Clients agree to accept the authority and decisions of the Company’s employees, tour leaders, and agents whilst on tour with the Company. If in the opinion of such person, the health or conduct of a client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour, in which case all monies paid will be forfeited and the Company will not be liable to pay any compensation whatsoever to such Client.

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Local Laws

All participants in tours operated by the Company are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve the Company of all obligations that it may otherwise have under the Contract.